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Thursday, May 16, 2013

Miscommunication

 

The challenge to communication isn't to never miscommunicate, it's to cut down the time between the interaction and the realization that the communication didn't get through. Because the sooner we know we are not communicating, the sooner we can fix it.
Phone calls, for example, lead to less miscommunication than instructions sent by mail. A cycle of clarity is built into the medium.. "Huh?" is a perfectly appropriate way to ask someone to refine a message. Conversations are more clear than marching orders, because conversations have built in error detection and correction.

 
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